Privacy, Policies and Frequently Asked Questions
As per the IRD requirement, we are legally required to receive from clients their IRD No. and driver’s license or valid photo ID along with valid consent to act as their Tax Agent to access the information at the IRD to estimate or calculate any Tax Refunds for you.
This is fundamental principal of our company. We are using a Secure Sockets Layer (also known as SSL) protocol with 128-bit encryption that enhances the privacy of the information passing between your browser and our servers. The IRD also require us to secure the clients information and take all steps to ensure security of information of customers and security of customer information and integrity of our country’s tax system.
Most of our clients who have applied for tax refunds, we have noticed that more than 90 % have received Tax Refunds from IRD. There are multiple reasons for the Tax Refunds such as tax code declaration, different jobs, tax rules and regulation, the structure of New Zealand tax system including client income and family situation.
We have developed an in-house software application that estimates accurately Tax Refunds of clients from Inland Revenue. We can fairly estimate clients Tax Refunds through execution of this application. Our NZ Tax and technology experts designed and this application over the period of year and now we provide this service to our clients.
It means we only execute the tax refunds application for those clients who will receive their overpaid taxes from IRD. In case they don’t have any tax refunds, we will not process their application. We estimate client’s Tax Refunds in our internal application i.e. eSolution without any obligation. In case of tax refunds, we charge 14 % of Tax refunds amount +GST.
Our staff have professional accounting qualifications with excellent internationally accepted credentials. They are subject to a professional code of conduct and maintain an ethical behavior all the time. Our greatest strength is that we provide local solutions with global perspective.
I give authority to TheTaxRefund New Zealand Limited to link my IRD number to its Tax Agency. I give authority to eRefund New Zealand Limited for acting as my tax agent for the purpose of preparation of my tax returns or personal tax summary until I notify otherwise. We operate in No Tax Refund = No Tax Fee environment, however, in case of refunds, our service fee is an amount of equal to 14% of the refund amount plus GST (Max of 400) for all tax refunds types received using our services. In case any other tax return is required or there is no refund, we will contact you for your obligation and our expertise for such tax returns. I agree that eRefund New Zealand Limited has permission to verify my identity by receiving approved photo ID/NZ Driver’s License verification. eRefund New Zealand Limited has not audited or reviewed the information that you have provided. We rely on the information submitted by you and supplied to us by the IRD. Therefore, it does not accept any responsibility or liability for the accuracy of the information from which your tax returns are prepared.
TheTaxRefund New Zealand Limited has not audited or reviewed the information that you have provided. We rely on the information submitted by you and supplied to us by the IRD. Therefore, it does not accept any responsibility or liability for the accuracy of the information from which your tax returns are prepared.
We promise to preserve the integrity, professionalism and confidentiality whilst providing tax solutions and professional services by adhering to the code of ethics set forth by international professional accounting bodies that our staffs are associated with. We will work in conformity with Inland Revenue’s expectation from us as approved Tax Agents under the Tax Administration Act 1994.
The information we obtain during this process is subject to confidentiality requirements over and above our obligations to you under the Privacy Act 1993. eRefund New Zealand Limited will not disclose that information to any other party without your consent, except as required by law. Exceptions are to verify your identity with Veda NZ or to update your records with the IRD.